SHIPPING & DELIVERY POLICY
OUR PROCESS, TIMELINES, AND DELIVERY RESPONSIBILITIES
General Shipping Information
Classic Hardware aims to provide a smooth and reliable delivery experience for all customers. We take great care in packing, handling, and dispatching every order so that you receive your products in safe and excellent condition. Our team ensures timely delivery within our serviceable areas, and we strive to keep you informed throughout the process.
Delivery Areas
We generally deliver within Pune city and surrounding regions depending on product type, order size, and vehicle availability. For long-distance or out-of-state deliveries, shipping may be handled through third-party transport partners. Availability of delivery services may vary, and special arrangements may be required for heavy, oversized, or bulk materials.
Delivery Timelines
Delivery time depends on product availability, order size, location, and the type of vehicle required. Orders placed during working hours are usually processed on the same day or by the next business day. Larger orders or special-order items may require additional time. Although we aim to deliver within the estimated timeframe, delays may occasionally occur due to traffic, weather conditions, transportation issues, or factors beyond our control.
Shipping Charges
Shipping or delivery charges may vary based on distance, order weight, and vehicle requirements. Some orders may qualify for free delivery based on ongoing offers or minimum purchase amounts. All shipping charges, if applicable, will be communicated clearly before confirming the order.
Order Processing
Once an order is confirmed, our team checks product availability, packs the materials securely, and schedules the delivery. Customers may be contacted for address verification, delivery timing, or special instructions. Orders may require advance payment, especially for large or customized items.
Receiving the Delivery
Customers must ensure that the delivery address is accurate and that someone is available to receive the order during the scheduled time. Our delivery team will hand over the products against confirmation, and customers are encouraged to check the materials at the time of delivery. Any issues such as missing items, damage, or incorrect products should be reported immediately.
Risk & Responsibility
Heavy materials, bulk quantities, or items requiring special transport may be delivered through third-party logistics providers. In such cases, delivery schedules, charges, and responsibilities may differ. Customers will be informed about these conditions before dispatch.
Failed Delivery Attempts
If a delivery attempt fails due to incorrect address information, unavailability of the customer, or refusal to accept the order, additional delivery charges may apply for rescheduling. Customers are requested to provide correct details and remain reachable during the delivery window.
Changes or Cancellation of Delivery
Customers may request changes to the delivery address or timing before dispatch. Once dispatched, changes may not be possible. Cancellation of delivery after dispatch may result in deduction of transportation or handling charges as applicable.
Contact for Delivery Support
For any questions regarding shipping, delivery status, or support, customers can contact us through our website, phone number, or visit our store. Our team will be happy to assist you with updates or concerns.